Staff Development and Appreciation Day 2024

This module introduces concepts and skills relevant to de-escalation and begins scenario-based training.  

APL staff should be trained to be sufficiently skilled in the following non-physical aspects of conflict management to reduce the risk of them being assaulted and increase public safety. These include:

• situational awareness, including awareness of the impact factors that may affect the likelihood of staff and the public using physical force
• emotional awareness and self-regulation
• active listening
• verbal and non-verbal communication and negotiation skills

The most effective way for staff to develop and maintain these skills is likely to be realistic scenario-based training that draws on evidence from real-world situations (eg, security video footage).